RETURN AND EXCHANGE POLICY AND PROCEDURE

Product must be returned within 20 days from date of purchase for a Refund, Otherwise a Store credit will be issued. Customer is responsible for all return freight costs.

RETURNS & EXCHANGES

  • On Our Front Page Use “Request a Return”. (Return Merchandise Authorization)
  • Wayneearl Products will issue you an RMA number as well as the address to ship the package back to.
  • Package and seal your return securely in the original package.
  • Write clearly on the outside of your package the RMA given to you. BOLD AND CLEARLY
  • Package must be returned postage prepaid, we do not accept C.O.D. or freight collect deliveries.
  • Package must be returned via a Trackable carrier UPS, FED X, USPS..
  • Return your package to the address given at time of RMA.
  • Upon inspection of your returned goods, Wayneearl Products will issue a full or Parcel refund to your credit card, less the shipping costs.We will notify you by e-mail of your refund.
  • Freight costs are not refundable, If the item was shipped FREE FREIGHT, the customer is responsible for original and return shipping charges.
  • All merchandise being returned must be in NEW & UN-USED condition with all parts and pieces included.
  • Closeout, Discontinued, Blem or Sale items are non returnable.
  • We are only able to offer credit on the card that was originally used to purchase the merchandise.
  • Returns take approx 5-7 days to process refunds.

WARRANTY

    • All products purchased from Wayneearl Products are covered under the Manufactures warranty. Occasionally, a product may need to be sent to the manufacturer for repair or replacement. If this occurs we will give you directions how to return the items.
    • No refunds will be given on Warranty claims, If an item is no longer produced, Wayneearl Products will work to find an equitable solution.

REFUSED SHIPMENTS

    • Refused shipments will result in a 20% (percent) restocking fee. We will also deduct the original shipping costs from your refund.

DAMAGED GOODS DURING SHIPPING